L3 NVQ Diploma in Business & Administration

L3 NVQ Diploma in Business & Administration

This qualification is designed for those who work with little or no support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.

Aim:This qualification is designed for those who work with little or no support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.

Type: QCF

Level: Level 3

Minimum entry age: 16

Guided Learning Hours: 167-272

Credit value: 40

SLN value: VARIABLE

Mandatory Units

1. MANAGE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT

2. EVALUATE AND IMPROVE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT

3. WORK IN A BUSINESS ENVIRONMENT

4. COMMUNICATE IN A BUSINESS ENVIRONMENT

Optional Units

5. MEET AND WELCOME VISITORS

6. USE ELECTRONIC MESSAGE SYSTEMS

7. USE A DIARY SYSTEM

8. TAKE MINUTES

9. HANDLE MAIL

10. PROVIDE RECEPTION SERVICES

11. PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT

12. PREPARE TEXT FROM NOTES

13. PREPARE TEXT FROM NOTES USING TOUCH TYPING (40 WPM)

14. PREPARE TEXT FROM SHORTHAND (60 WPM)

15. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (40 WPM)

16. ORGANISE AND REPORT DATA

17. RESEARCH INFORMATION

18. STORE AND RETRIEVE INFORMATION

19. ARCHIVE INFORMATION

20. USE OFFICE EQUIPMENT

21. MAINTAIN AND ISSUE STATIONERY STOCK ITEMS

22. SUPPORT THE ORGANISATION OF AN EVENT

23. SUPPORT THE CO-ORDINATION OF AN EVENT

24. SUPPORT THE ORGANISATION OF BUSINESS TRAVEL OR ACCOMMODATION

25. SUPPORT THE ORGANISATION OF MEETINGS

26. RESPOND TO CHANGE IN A BUSINESS ENVIRONMENT

27. SUPPORT THE MANAGEMENT AND DEVELOPMENT OF AN INFORMATION SYSTEM

28. ADMINISTER HUMAN RESOURCE RECORDS

29. ADMINISTER THE RECRUITMENT AND SELECTION PROCESS

30. ADMINISTER PARKING DISPENSATIONS

31. SOLVE BUSINESS PROBLEMS

32. WORK WITH OTHER PEOPLE IN A BUSINESS ENVIRONMENT

33. CONTRIBUTE TO DECISION-MAKING IN A BUSINESS ENVIRONMENT

34. NEGOTIATE IN A BUSINESS ENVIRONMENT

35. SUPERVISE A TEAM IN A BUSINESS ENVIRONMENT

36. DEVELOP A PRESENTATION

37. DELIVER A PRESENTATION

38. DESIGN AND PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT

39. PREPARE TEXT FROM NOTES USING TOUCH TYPING (60 WPM)

40. PREPARE TEXT FROM SHORTHAND (80 WPM)

41. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (60 WPM)

42. SUPPORT THE DESIGN AND DEVELOPMENT OF AN INFORMATION SYSTEM

43. MONITOR INFORMATION SYSTEMS

44. ANALYSE AND REPORT DATA

45. ORDER PRODUCTS AND SERVICES

46. PLAN AND ORGANISE AN EVENT

47. CO-ORDINATE AN EVENT

48. PLAN AND ORGANISE MEETINGS

49. ORGANISE BUSINESS TRAVEL OR ACCOMMODATION

50. EVALUATE THE ORGANISATION OF BUSINESS TRAVEL OR ACCOMMODATION

51. SUPERVISE AN OFFICE FACILITY

52. CONTRIBUTE TO INNOVATION IN A BUSINESS ENVIRONMENT

53. CONTRIBUTE TO RUNNING A PROJECT

54. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO INTERNAL CUSTOMERS

55. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO EXTERNAL CUSTOMERS

56. AGREE A BUDGET

57. PROVIDE ADMINISTRATIVE SUPPORT IN SCHOOLS

58. ADMINISTER PARKING AND TRAFFIC CHALLENGES, REPRESENTATIONS AND CIVIL PARKING APPEALS

59. ADMINISTER STATUTORY PARKING AND TRAFFIC APPEALS

60. ADMINISTER PARKING AND TRAFFIC DEBT RECOVERY

61. ADMINISTER LEGAL FILES

62. BUILD CASE FILES

63. MANAGE CASE FILES

64. DESIGN AND DEVELOP AN INFORMATION SYSTEM

65. MANAGE AND EVALUATE AN INFORMATION SYSTEM

66. CONTRIBUTE TO INNOVATION IN A BUSINESS ENVIRONMENT

67. PLAN CHANGE FOR A TEAM

68. MANAGE BUDGETS

69. USE CUSTOMER SERVICE AS A COMPETITIVE TOOL

70. MONITOR AND SOLVE CUSTOMER SERVICE PROBLEMS

71. MAINTAINING CONTROL ACCOUNTS

72. USE OCCUPATIONAL HEALTH AND SAFETY GUIDELINES WHEN USING KEYBOARDS

73. PROVIDE LEADERSHIP AND DIRECTION FOR OWN AREA OF RESPONSIBILITY

74. BESPOKE SOFTWARE

75. BESPOKE SOFTWARE

76. DEVELOP WORKING RELATIONSHIPS WITH COLLEAGUES AND STAKEHOLDERS

77. SUPPORT LEARNING AND DEVELOPMENT WITHIN OWN AREA OF RESPONSIBILITY

78. DATABASE SOFTWARE

79. DATABASE SOFTWARE

80. DATA MANAGEMENT SOFTWARE

81. DATA MANAGEMENT SOFTWARE

82. MANAGE PHYSICAL RESOURCES

83. MANAGE THE ENVIRONMENTAL IMPACT OF WORK ACTIVITIES

84. IMPROVING PRODUCTIVITY USING IT

85. IMPROVING PRODUCTIVITY USING IT

86. IT SECURITY FOR USERS

87. IT SECURITY FOR USERS

88. PRESENTATION SOFTWARE

89. PRESENTATION SOFTWARE

90. SET UP AN IT SYSTEM

91. SET UP AN IT SYSTEM

92. SPREADSHEET SOFTWARE

93. SPREADSHEET SOFTWARE

94. USING COLLABORATIVE TECHNOLOGIES

95. USING COLLABORATIVE TECHNOLOGIES

96. WORD PROCESSING SOFTWARE

97. WORD PROCESSING SOFTWARE

98. WEBSITE SOFTWARE

Next: L2 NVQ Certificate in Business & Administration

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