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This qualification is designed for those who work with little or no support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.
Aim:This qualification is designed for those who work with little or no support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.
Type: QCF
Level: Level 3
Minimum entry age: 16
Guided Learning Hours: 128-201
Credit value: 30
SLN value: VARIABLE
1. MANAGE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT
2. EVALUATE AND IMPROVE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT
3. WORK IN A BUSINESS ENVIRONMENT
4. COMMUNICATE IN A BUSINESS ENVIRONMENT
5. MEET AND WELCOME VISITORS
6. USE ELECTRONIC MESSAGE SYSTEMS
7. USE A DIARY SYSTEM
8. TAKE MINUTES
9. HANDLE MAIL
10. PROVIDE RECEPTION SERVICES
11. PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT
12. PREPARE TEXT FROM NOTES
13. PREPARE TEXT FROM NOTES USING TOUCH TYPING (40 WPM)
14. PREPARE TEXT FROM SHORTHAND (60 WPM)
15. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (40 WPM)
16. ORGANISE AND REPORT DATA
17. RESEARCH INFORMATION
18. STORE AND RETRIEVE INFORMATION
19. ARCHIVE INFORMATION
20. USE OFFICE EQUIPMENT
21. MAINTAIN AND ISSUE STATIONERY STOCK ITEMS
22. SUPPORT THE ORGANISATION OF AN EVENT
23. SUPPORT THE CO-ORDINATION OF AN EVENT
24. SUPPORT THE ORGANISATION OF BUSINESS TRAVEL OR ACCOMMODATION
25. SUPPORT THE ORGANISATION OF MEETINGS
26. RESPOND TO CHANGE IN A BUSINESS ENVIRONMENT
27. SUPPORT THE MANAGEMENT AND DEVELOPMENT OF AN INFORMATION SYSTEM
28. ADMINISTER HUMAN RESOURCE RECORDS
29. ADMINISTER THE RECRUITMENT AND SELECTION PROCESS
30. ADMINISTER PARKING DISPENSATIONS
31. SOLVE BUSINESS PROBLEMS
32. WORK WITH OTHER PEOPLE IN A BUSINESS ENVIRONMENT
33. CONTRIBUTE TO DECISION-MAKING IN A BUSINESS ENVIRONMENT
34. NEGOTIATE IN A BUSINESS ENVIRONMENT
35. SUPERVISE A TEAM IN A BUSINESS ENVIRONMENT
36. DEVELOP A PRESENTATION
37. DELIVER A PRESENTATION
38. DESIGN AND PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT
39. PREPARE TEXT FROM NOTES USING TOUCH TYPING (60 WPM)
40. PREPARE TEXT FROM SHORTHAND (80 WPM)
41. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (60 WPM)
42. SUPPORT THE DESIGN AND DEVELOPMENT OF AN INFORMATION SYSTEM
43. MONITOR INFORMATION SYSTEMS
44. ANALYSE AND REPORT DATA
45. ORDER PRODUCTS AND SERVICES
46. PLAN AND ORGANISE AN EVENT
47. CO-ORDINATE AN EVENT
48. PLAN AND ORGANISE MEETINGS
49. ORGANISE BUSINESS TRAVEL OR ACCOMMODATION
50. EVALUATE THE ORGANISATION OF BUSINESS TRAVEL OR ACCOMMODATION
51. SUPERVISE AN OFFICE FACILITY
52. CONTRIBUTE TO INNOVATION IN A BUSINESS ENVIRONMENT
53. CONTRIBUTE TO RUNNING A PROJECT
54. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO INTERNAL CUSTOMERS
55. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO EXTERNAL CUSTOMERS
56. AGREE A BUDGET
57. PROVIDE ADMINISTRATIVE SUPPORT IN SCHOOLS
58. ADMINISTER PARKING AND TRAFFIC CHALLENGES, REPRESENTATIONS AND CIVIL PARKING APPEALS
59. ADMINISTER STATUTORY PARKING AND TRAFFIC APPEALS
60. ADMINISTER PARKING AND TRAFFIC DEBT RECOVERY
61. ADMINISTER LEGAL FILES
62. BUILD CASE FILES
63. MANAGE CASE FILES
64. DESIGN AND DEVELOP AN INFORMATION SYSTEM
65. MANAGE AND EVALUATE AN INFORMATION SYSTEM
66. CONTRIBUTE TO INNOVATION IN A BUSINESS ENVIRONMENT
67. PLAN CHANGE FOR A TEAM
68. USE CUSTOMER SERVICE AS A COMPETITIVE TOOL
69. MONITOR AND SOLVE CUSTOMER SERVICE PROBLEMS
70. USE OCCUPATIONAL HEALTH AND SAFETY GUIDELINES WHEN USING KEYBOARDS
71. PROVIDE LEADERSHIP AND DIRECTION FOR OWN AREA OF RESPONSIBILITY
72. BESPOKE SOFTWARE
73. BESPOKE SOFTWARE
74. DEVELOP WORKING RELATIONSHIPS WITH COLLEAGUES AND STAKEHOLDERS
75. SUPPORT LEARNING AND DEVELOPMENT WITHIN OWN AREA OF RESPONSIBILITY
76. DATABASE SOFTWARE
77. DATABASE SOFTWARE
78. DATA MANAGEMENT SOFTWARE
79. DATA MANAGEMENT SOFTWARE
80. MANAGE PHYSICAL RESOURCES
81. MANAGE THE ENVIRONMENTAL IMPACT OF WORK ACTIVITIES
82. IMPROVING PRODUCTIVITY USING IT
83. IMPROVING PRODUCTIVITY USING IT
84. IT SECURITY FOR USERS
85. IT SECURITY FOR USERS
86. PRESENTATION SOFTWARE
87. PRESENTATION SOFTWARE
88. SET UP AN IT SYSTEM
89. SET UP AN IT SYSTEM
90. SPREADSHEET SOFTWARE
91. SPREADSHEET SOFTWARE
92. USING COLLABORATIVE TECHNOLOGIES
93. USING COLLABORATIVE TECHNOLOGIES
94. WORD PROCESSING SOFTWARE
95. WORD PROCESSING SOFTWARE
96. WEBSITE SOFTWARE
97. WEBSITE SOFTWARE
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