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This qualification is designed for those who work with some degree of support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.
Aim: This qualification is designed for those who work with some degree of support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.
Type: QCF
Level: Level 2
Minimum entry age: Pre 16
Guided Learning Hours: 152-266
Credit value: 37
SLN value: VARIABLE
1. MANAGE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT
2. IMPROVE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT
3. WORK IN A BUSINESS ENVIRONMENT
4. COMMUNICATE IN A BUSINESS ENVIRONMENT
5. MAKE AND RECEIVE TELEPHONE CALLS
6. MEET AND WELCOME VISITORS
7. SOLVE BUSINESS PROBLEMS
8. WORK WITH OTHER PEOPLE IN A BUSINESS ENVIRONMENT
9. USE ELECTRONIC MESSAGE SYSTEMS
10. USE A DIARY SYSTEM
11. TAKE MINUTES
12. HANDLE MAIL
13. PROVIDE RECEPTION SERVICES
14. PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT
15. PREPARE TEXT FROM NOTES
16. PREPARE TEXT FROM NOTES USING TOUCH TYPING (40 WPM)
17. PREPARE TEXT FROM SHORTHAND (60 WPM)
18. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (40 WPM)
19. ORGANISE AND REPORT DATA
20. RESEARCH INFORMATION
21. STORE AND RETRIEVE INFORMATION
22. ARCHIVE INFORMATION
23. USE OFFICE EQUIPMENT
24. MAINTAIN AND ISSUE STATIONERY STOCK ITEMS
25. SUPPORT THE ORGANISATION OF AN EVENT
26. SUPPORT THE CO-ORDINATION OF AN EVENT
27. SUPPORT THE ORGANISATION OF BUSINESS TRAVEL OR ACCOMMODATION
28. SUPPORT THE ORGANISATION OF MEETINGS
29. RESPOND TO CHANGE IN A BUSINESS ENVIRONMENT
30. SUPPORT THE MANAGEMENT AND DEVELOPMENT OF AN INFORMATION SYSTEM
31. ADMINISTER HUMAN RESOURCE RECORDS
32. ADMINISTER THE RECRUITMENT AND SELECTION PROCESS
33. ADMINISTER PARKING DISPENSATIONS
34. DEVELOP A PRESENTATION
35. DELIVER A PRESENTATION
36. DESIGN AND PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT
37. PREPARE TEXT FROM NOTES USING TOUCH TYPING (60 WPM)
38. PREPARE TEXT FROM SHORTHAND (80 WPM)
39. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (60 WPM)
40. SUPPORT THE DESIGN AND DEVELOPMENT OF AN INFORMATION SYSTEM
41. MONITOR INFORMATION SYSTEMS
42. ANALYSE AND REPORT DATA
43. ORDER PRODUCTS AND SERVICES
44. PLAN AND ORGANISE AN EVENT
45. CO-ORDINATE AN EVENT
46. PLAN AND ORGANISE MEETINGS
47. CONTRIBUTE TO INNOVATION IN A BUSINESS ENVIRONMENT
48. CONTRIBUTE TO RUNNING A PROJECT
49. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO INTERNAL CUSTOMERS
50. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO EXTERNAL CUSTOMERS
51. AGREE A BUDGET
52. USE OCCUPATIONAL HEALTH AND SAFETY GUIDELINES WHEN USING KEYBOARDS
53. BESPOKE SOFTWARE
54. BESPOKE SOFTWARE
55. DATABASE SOFTWARE
56. DATABASE SOFTWARE
57. DATA MANAGEMENT SOFTWARE
58. DATA MANAGEMENT SOFTWARE
59. IMPROVING PRODUCTIVITY USING IT
60. IMPROVING PRODUCTIVITY USING IT
61. IT SECURITY FOR USERS
62. IT SECURITY FOR USERS
63. PRESENTATION SOFTWARE
64. PRESENTATION SOFTWARE
65. SET UP AN IT SYSTEM
66. SET UP AN IT SYSTEM
67. SPREADSHEET SOFTWARE
68. SPREADSHEET SOFTWARE
69. USING COLLABORATIVE TECHNOLOGIES
70. USING COLLABORATIVE TECHNOLOGIES
71. WORD PROCESSING SOFTWARE
72. WORD PROCESSING SOFTWARE
73. WEBSITE SOFTWARE
74. WEBSITE SOFTWARE
Next: L3 NVQ Certificate in Business and Administration
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