L2 NVQ Diploma in Business & Administration

L2 NVQ Diploma in Business & Administration

This qualification is designed for those who work with some degree of support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.

Aim: This qualification is designed for those who work with some degree of support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector.

Type: QCF

Level: Level 2

Minimum entry age: Pre 16

Guided Learning Hours: 152-266

Credit value: 37

SLN value: VARIABLE

Mandatory Units

1. MANAGE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT

2. IMPROVE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT

3. WORK IN A BUSINESS ENVIRONMENT

4. COMMUNICATE IN A BUSINESS ENVIRONMENT

Optional Units

5. MAKE AND RECEIVE TELEPHONE CALLS

6. MEET AND WELCOME VISITORS

7. SOLVE BUSINESS PROBLEMS

8. WORK WITH OTHER PEOPLE IN A BUSINESS ENVIRONMENT

9. USE ELECTRONIC MESSAGE SYSTEMS

10. USE A DIARY SYSTEM

11. TAKE MINUTES

12. HANDLE MAIL

13. PROVIDE RECEPTION SERVICES

14. PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT

15. PREPARE TEXT FROM NOTES

16. PREPARE TEXT FROM NOTES USING TOUCH TYPING (40 WPM)

17. PREPARE TEXT FROM SHORTHAND (60 WPM)

18. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (40 WPM)

19. ORGANISE AND REPORT DATA

20. RESEARCH INFORMATION

21. STORE AND RETRIEVE INFORMATION

22. ARCHIVE INFORMATION

23. USE OFFICE EQUIPMENT

24. MAINTAIN AND ISSUE STATIONERY STOCK ITEMS

25. SUPPORT THE ORGANISATION OF AN EVENT

26. SUPPORT THE CO-ORDINATION OF AN EVENT

27. SUPPORT THE ORGANISATION OF BUSINESS TRAVEL OR ACCOMMODATION

28. SUPPORT THE ORGANISATION OF MEETINGS

29. RESPOND TO CHANGE IN A BUSINESS ENVIRONMENT

30. SUPPORT THE MANAGEMENT AND DEVELOPMENT OF AN INFORMATION SYSTEM

31. ADMINISTER HUMAN RESOURCE RECORDS

32. ADMINISTER THE RECRUITMENT AND SELECTION PROCESS

33. ADMINISTER PARKING DISPENSATIONS

34. DEVELOP A PRESENTATION

35. DELIVER A PRESENTATION

36. DESIGN AND PRODUCE DOCUMENTS IN A BUSINESS ENVIRONMENT

37. PREPARE TEXT FROM NOTES USING TOUCH TYPING (60 WPM)

38. PREPARE TEXT FROM SHORTHAND (80 WPM)

39. PREPARE TEXT FROM RECORDED AUDIO INSTRUCTION (60 WPM)

40. SUPPORT THE DESIGN AND DEVELOPMENT OF AN INFORMATION SYSTEM

41. MONITOR INFORMATION SYSTEMS

42. ANALYSE AND REPORT DATA

43. ORDER PRODUCTS AND SERVICES

44. PLAN AND ORGANISE AN EVENT

45. CO-ORDINATE AN EVENT

46. PLAN AND ORGANISE MEETINGS

47. CONTRIBUTE TO INNOVATION IN A BUSINESS ENVIRONMENT

48. CONTRIBUTE TO RUNNING A PROJECT

49. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO INTERNAL CUSTOMERS

50. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO EXTERNAL CUSTOMERS

51. AGREE A BUDGET

52. USE OCCUPATIONAL HEALTH AND SAFETY GUIDELINES WHEN USING KEYBOARDS

53. BESPOKE SOFTWARE

54. BESPOKE SOFTWARE

55. DATABASE SOFTWARE

56. DATABASE SOFTWARE

57. DATA MANAGEMENT SOFTWARE

58. DATA MANAGEMENT SOFTWARE

59. IMPROVING PRODUCTIVITY USING IT

60. IMPROVING PRODUCTIVITY USING IT

61. IT SECURITY FOR USERS

62. IT SECURITY FOR USERS

63. PRESENTATION SOFTWARE

64. PRESENTATION SOFTWARE

65. SET UP AN IT SYSTEM

66. SET UP AN IT SYSTEM

67. SPREADSHEET SOFTWARE

68. SPREADSHEET SOFTWARE

69. USING COLLABORATIVE TECHNOLOGIES

70. USING COLLABORATIVE TECHNOLOGIES

71. WORD PROCESSING SOFTWARE

72. WORD PROCESSING SOFTWARE

73. WEBSITE SOFTWARE

74. WEBSITE SOFTWARE

Next:  L3 NVQ Certificate in Business and Administration

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