L4 NVQ Certificate in Business and Administration

L4 NVQ Certificate in Business and Administration

This qualification is designed for those who work with little or no support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector. It’s suitable for learners aged 18 and above.

Aim: This qualification is designed for those who work with little or no support and supervision. It’s aimed at learners who work as part of a team and ensure the provision of information and resources to others. It’s suitable for working across a wide variety of sectors including NHS trusts, educational institutions, government departments, charities and the private sector. It’s suitable for learners aged 18 and above.

Type: QCF

Level: Level 4

Minimum entry age: 18

Guided Learning Hours: 136-173

Credit value: 30

SLN value: VARIABLE

Mandatory Units

1. MANAGE AND BE ACCOUNTABLE FOR OWN PERFORMANCE IN A BUSINESS ENVIRONMENT

2. EVALUATE AND IMPROVE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT

3. SUPPORT THE PURPOSE AND VALUES OF AN ORGANISATION

4. SUPPORT SUSTAINABILITY IN A BUSINESS ENVIRONMENT

5. ASSESS, MANAGE AND MONITOR RISK IN A BUSINESS ENVIRONMENT

6. COMMUNICATE IN A BUSINESS ENVIRONMENT

Optional Units

7. DEVELOP A PRESENTATION

8. DELIVER A PRESENTATION

9. SUPPORT THE DESIGN AND DEVELOPMENT OF AN INFORMATION SYSTEM

10. MONITOR INFORMATION SYSTEMS

11. ANALYSE AND REPORT DATA

12. ORDER PRODUCTS AND SERVICES

13. PLAN AND ORGANISE AN EVENT

14. CO-ORDINATE AN EVENT

15. PLAN AND ORGANISE MEETINGS

16. ORGANISE BUSINESS TRAVEL OR ACCOMMODATION

17. EVALUATE THE ORGANISATION OF BUSINESS TRAVEL OR ACCOMMODATION

18. CONTRIBUTE TO RUNNING A PROJECT

19. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO INTERNAL CUSTOMERS

20. DELIVER, MONITOR AND EVALUATE CUSTOMER SERVICE TO EXTERNAL CUSTOMERS

21. AGREE A BUDGET

22. EVALUATE AND SOLVE BUSINESS PROBLEMS

23. MAKE DECISIONS IN A BUSINESS ENVIRONMENT

24. NEGOTIATE IN A BUSINESS ENVIRONMENT

25. DESIGN AND DEVELOP AN INFORMATION SYSTEM

26. MANAGE AND EVALUATE AN INFORMATION SYSTEM

27. PREPARE SPECIFICATIONS FOR CONTRACTS

28. CHAIR MEETINGS

29. MANAGE AN OFFICE FACILITY

30. PROPOSE AND DESIGN ADMINISTRATIVE SERVICES

31. PREPARE, CO-ORDINATE AND MONITOR OPERATIONAL PLANS

32. IMPLEMENT, MONITOR AND MAINTAIN ADMINISTRATIVE SERVICES

33. CONTRIBUTE TO INNOVATION IN A BUSINESS ENVIRONMENT

34. PLAN CHANGE FOR A TEAM

35. MANAGE BUDGETS

36. INVITE TENDERS AND SELECT CONTRACTS

37. MONITOR AND EVALUATE CONTRACTS

38. PLAN CHANGE ACROSS TEAMS

39. IMPLEMENT, MONITOR AND REVIEW CHANGE

40. MANAGE A PROJECT

41. PROVIDE LEADERSHIP AND DIRECTION FOR OWN AREA OF RESPONSIBILITY

42. DEVELOP WORKING RELATIONSHIPS WITH COLLEAGUES AND STAKEHOLDERS

43. RECRUIT STAFF IN OWN AREA OF RESPONSIBILITY

44. SUPPORT LEARNING AND DEVELOPMENT WITHIN OWN AREA OF RESPONSIBILITY

45. MANAGE PHYSICAL RESOURCES

46. MANAGE THE ENVIRONMENTAL IMPACT OF WORK ACTIVITIES

47. MONITOR AND REVIEW BUSINESS PROCESSES

48. USE CUSTOMER SERVICE AS A COMPETITIVE TOOL

49. PLAN, ORGANISE AND CONTROL CUSTOMER SERVICE OPERATIONS

50. MONITOR AND SOLVE CUSTOMER SERVICE PROBLEMS

Next: L4 NVQ Diploma in Business & Administration

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